Toll Free Phone: 1 (800) 439-2175
Toll Free Fax: 1 (800) 439-2879

Frequently Asked Questions

What medication do you offer?

Our pharmacy sells generic and brand name medicine. One can easily tell the difference between these types of medication on our site. Brand name products are marked with the word ‘brand’ in their names. Generic medications don’t have this mark in their names. The offered medication is of high quality.

Why is it so much cheaper than the US pharmacies?

Because in drug prices are regulated in Europe. While US markets in hopes to maximize its profits, medications in other countries remain at a fixed price the government sets.  This causes Americans to pay 3 times more than what other people would pay in other countries with price control.

Is generic Medication as good as brand name analog?

A generic medication is similar and bio-equivalent of a brand-name medicine. Even if a pill has a different shape or color, the generic and brand pills have a similar route of administration, dosage, intended use, side effects, safety, and strength. A generic drug simply means that the drug is not made by the original manufacturer, still, the chemical is comparably the same.

Generics have identical active ingredients and their pharmacological effects are similar as those of their brand-name equivalents. Thus, a generic drug is akin to brand medicine.

Example: A generic version of Glucophage is Metformin.

According to FDA requirements, Generics should work as effectively and as quickly as the brand-name analogs. Therefore, the speed of absorption of active ingredients does not differ as generic medications can take the same amount of time to work.

What is the difference between brand and generic medication?

A brand medication and a generic may differ in the name, shape, and price. The original manufacturer uses a brand name whereas a generic drug is usually called by the name of the active ingredient. The matter is that a manufacturer cannot possess a patent for a certain chemical agent, therefore different manufacturers of generic drugs are able to produce the so-called generics legally.

Is your generic medication FDA approved?

Generics presented on our site are FDA approved.

Why do many people prefer buying generic medication?

A lot of people choose generics because a lot of money is being saved. Manufacturers of brand-name drug companies spend a large amount of money to advertise their products. Thus, the manufacturer convinces the consumers of the necessity to buy their product. A generic drug manufacturer spends less money on product development and advertising. What is more: A generic analogue for the same medication creates competition. This fact helps to reduce the price (Taken from: US Food and Drug Administration).

Why is generic medication so cheap, is the quality and effectiveness compromised?

With generics costing a lot cheaper than brand named medication, a lot of people are apprehensive about the quality and effectiveness of generics to brand. One of the strictest requirements of The Food and Drug Administration is safety and effectiveness and with the drugs being FDA approved, we assure you that there is nothing to worry about.

A generic drug manufacturer does not spend money on marketing and development of their products. That is why a generic medication is cheaper. A lot of substantial money is spent by the original manufacturer on research/development, marketing and promotion. It is important that a patent is granted when a manufacturer presents a new product. It gives the company an exclusive right to sell this medication as long as the patent is valid.

As soon as the patent expires, a manufacturer can appeal to the FDA to gain the permission to produce/sell generic versions of the drug. Different entrepreneurs can afford producing and selling the medication cheaper because they don’t need to consider the start-up costs for the development of the drug. The price can be lowered because of the competition among multiple companies begin producing and selling a medication.

We hope that the common misbelief that a generic medication is inferior in quality to brand analogues and is manufactured in poor quality facilities is ruined. The Food and Drug Administration requires the same standards for all drugs, that is the reason why many companies produce both – brands and generics.

Do all brand-name medications have their generic versions?

Unfortunately, not. A manufacturer can produce a generic drug only after the brand-name drug patent expires. As soon as a patent is expired, not every manufacturer decides to make a generic version of a particular drug. Only half of all brand medications have their generic analogues.

How one can be sure in the quality of the drugs you sell?

High quality of the products is the matter of major importance to every seller. Our pharmacy sells only high- quality products. The better the quality of a product is, the more clients we have. It is as simple as that. We choose only reliable suppliers who provide us with all the necessary documentation and thoroughly test the quality of every drug.

Do you require a prescription?

Yes, a valid prescription is from your Health Care Provider is required. before taking this or that medicine. It is important to take into consideration some contra-indications or diseases a patient may have. Only a specialist can prescribe the exact medication and the required dosage.

Is the delivery to PO Boxes possible?

No. We cannot send packages prescription medication to PO Boxes. We can only ship to residential or business addresses.

Is there any difference between the following dosages: Viagra 50 mg and 100 mg?

A 50mg pill of Viagra contains 50 mg of active ingredient (Sildenafil concentrate) and a 100mg Viagra pill contains 100mg of Sildenafil.
A 50mg pill is the standard dose used to achieving the desired effect. It is important to take into consideration that the effect may vary for different people. One can begin with a 25mg pill (you can divide a 50mg pill in two pieces). Therefore, one can decide if it is enough. One can take a 50mg pill if the desired effect is not reached.

What is the difference between Soft and Regular pills?

The zone of absorption and the speed of action differ in these types of pills. Soft pills are believed to act quicker than the Regular ones.
One can eat fatty food or take alcohol when taking Soft pills. They dissolve under the tongue.
Please keep in mind that drinking is not recommended when taking regular pills.

How can one place an orader?

You can place an order on our site – it is fast and easy. You choose a product you want and add it to the cart. Then you press the checkout button. You’ll find yourself on the billing page, where you’ll have to fill in all the necessary fields.

What are your available payment methods?

We accept bank wire transfers and all major credit cards. All available payment methods you will see on our billing page as well.

How fast my credit card will be charged?

When a «Complete your order» button is pressed, the data is transmitted to our processing center where your information will be verified. Your credit card will be process in the amount being charged for your order. This can take anywhere from 24-48 hours. When the attempted charge is approved by the bank, your order will receive the following status: Approved. An email confirmation will be sent to the indicated email address you provided once your order is processed and approved.

What should I do if an order has been made and I see no charge on my credit card?

That means that we were unable to process your credit card payment for some reason.

  • Please call your bank to address the issue. Your bank may have prohibited international charges for securitymeasures.
  • Please check whether the filled data is correct (billing address, CVV code and the expiry date).Is it secure to give my credit card info on your site?We guarantee the highest level of protection when your account information is provided. Our online order system uses the latest security encryption technology. We use SSL (Secure Sockets Layer) to ensure privacy protection guaranteeing your personal data is properly secured.

What are you shipping methods?

We ship the orders through various couriers to ensure fast and safe deliveries to your particular address within 3-5 business days. We partner with the world’s largest international logistics companies that we trust to deliver our parcel and packages along with shipping and tracking solutions.

What should I do if the package was damaged during transportation and some products are missing?

Please contact our customer care department as soon as possible. Every barcode of each product is scanned when shipped. Any product claimed to be missing, we will open an investigation with our logistics department and resolve the matter accordingly. We will do our best to satisfy our customers.

What is the shelf life of the products you offer?

You will see the expiry date on the drug package or drug leaflet enclosed. Please read the drug information carefully as it varies with each drug accordingly.

What should I do if I there is no required dosage?

If you need a 50-mg pill and we sell only 100 mg of a certain medication, you may divide a pill into two pieces. If you need a 25-mg pill and we have only 100 mg of a certain medication, you may divide a pill into 4 pieces (or a 50-mg pill into 2 parts).
The situation may differ: If you need a 100 mg pill and we are offering only a 50-mg pill, you may take two 50 mg pills.

What are my options if I haven’t received my package yet?

We kindly ask you to check with the courier. A tracking number will be provided to you once it is available. We also ask for you to be patient as it may take 24-48 hours for the system to update. Please contact our customer care team if the package is not delivered to you.

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